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What to Do If Maintenance Is Required Over the Holiday Season

Holiday maintenance

Logo Element - Black-1 3 MIN READ | By Danielle Clark | Updated on December 17, 2025

Please note: Our office will be closed from 5 pm on the 24th December 2025 and will reopen at 8:30 am on the 5th January 2026. 

During this time, it is important to understand what is considered emergency maintenance and what can wait until our office reopens.

Queensland tenancy legislation clearly defines emergency repairs. Knowing the difference helps keep you safe, ensures urgent issues are prioritised, and avoids unnecessary after-hours call-out costs. 

If you’re unsure whether an issue is an emergency, tenants are encouraged to refer to the Residential Tenancies Authority (RTA) website for guidance: www.rta.qld.gov.au 

Emergency Repairs – What Qualifies? 

Under the Residential Tenancies and Rooming Accommodation Act 2008 (QLD), an emergency repair is an issue that makes the property unsafe, insecure, or at risk of serious damage and requires immediate attention, including during public holidays. 

Emergency repairs include: 

  • Failure of essential services (water, gas, electricity, hot water, cooking appliances) 
  • Burst pipes, flooding, or serious water leaks 
  • Dangerous roof leaks 
  • Gas leaks or faulty electrical wiring 
  • Fire or smoke damage 
  • Structural damage posing an immediate risk 
  • Broken external locks, doors, or windows that make the property insecure 
  • A blocked or broken toilet where there is only one toilet at the property 

What Is Not an Emergency? 

The following are non-urgent repairs and should be reported once our office reopens on 5 January 2026 or via the tenant portal: 

  • Dripping taps 
  • Slow drains 
  • Single power point not working 
  • Loose handles, hinges, or fixtures 
  • Dishwasher or minor appliance issues 
  • Minor pest activity 
  • Blown light globes 
  • Washing machine issues 

What to Do During the Holiday Closure 

If an issue meets the definition of an emergency repair, please contact the appropriate emergency trade listed below. 

If the issue is not an emergency, please log a maintenance request via your tenant portal and it will be attended to once our office reopens. 

Emergency Trade Contacts

Trade Name Contact Number
Electrician DC Electrical 1300 707 694
Plumber McGrath Frisby 0413 860 553
Plumber RTL Plumbing 1300 000 785
Locksmith Luke the Locksmith 07 3060 8216
Locksmith Ideal Locksmiths 0419 551 022
Smoke Alarms Smoke Alarms Australia (For properties managed by Daphne or Zahni) 1300 125 276
Smoke Alarms Smoke Alarm Integrity (For properties managed by Daniel or Shaenee) 1300 974 615 

Still Unsure?

Before arranging after-hours repairs, ask yourself: 

1. Is anyone unsafe right now? 
2. Is the property at risk of serious damage if not fixed immediately? 
3. Can it reasonably wait until 5 January 2026? 

If you’re still unsure, please refer to the Residential Tenancies Authority (RTA) website: 
www.rta.qld.gov.au 

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