Property Spotlight

Client Success Story: From Overwhelmed to Overjoyed — A Seamless Sale & Purchase Journey 

The client is a busy professional in Melbourne’s Eastern Suburbs, was ready for a change but unsure where to begin. They had already found a new home she loved but didn’t know how to approach the negotiation — and her current property still needed to be sold. Reaching out to our Property Management team, they were quickly connected with our Advocate team through Stephanie Wallace. Mel and Warwick met with them the very next day. 

Our Approach

First: The Purchase 

The client had already found the property they wanted — they just needed help navigating what came next. We stepped in to assess the property, confirm it aligned with their goals, and handle all negotiations on their behalf. We provided detailed reports and ongoing updates, ensuring they felt confident while staying hands-off throughout the process. 

Next: The Sale 

The client’s current home needed a little polish to reach its full potential. Mel project-managed the entire prep process — from coordinating trades for minor works to styling and staging the property. With clever furniture swaps and a keen eye for presentation, we had the home on the market within weeks — and it sold within one, for a fantastic result. 

The Result 

Through decisive action, expert guidance, and a streamlined approach, we helped the client secure her dream home at a great price — and sell her previous property in record time. She avoided the stress and uncertainty of trying to juggle it all herself and couldn’t have been happier with the result. 

“Buying and selling my house - I had no idea what to expect but the whole daunting process was made more manageable. Mel took all the panic and made everything seem less stressful. Mel got the hard tasks done, asked all the questions I didn’t think of and gave me the journey I was seeking. Mel has been there every step of the way. Best decision I made - thank you.”

Looking to buy and sell with confidence, clarity, and expert support?  Contact our Advocate team today — we’ll make it easy.