Exciting Changes to Property Maintenance – A Better Experience for Our Landlords

At LongView, we're always looking for ways to improve the experience we provide to our landlords and tenants. One area we've been carefully reviewing is our maintenance process.

Over the past 12 months, we've received valuable feedback from landlords, tenants and our own team about our current maintenance platform. While it has served us well, we recognised there was an opportunity to provide a more streamlined, transparent and efficient experience for everyone involved.

We're excited to announce that from this Thursday, 2 July, we will be transitioning to Tapi, Australia's leading property maintenance platform.

Our goal is simple – to make the entire maintenance journey easier, faster and more transparent while ensuring your investment property is maintained to the highest standard.

What This Means for You

Faster Response Times

Maintenance requests will be triaged through an intelligent system that helps tenants troubleshoot common issues before a work order is raised. This reduces unnecessary call-outs and ensures genuine maintenance requests are actioned promptly.

Better Communication

One of the biggest improvements is the communication throughout the maintenance process. From the moment a tenant logs a request through to completion of the job, all parties will have greater visibility of the progress, resulting in fewer follow-up calls and emails and a much smoother experience.

More Informed Decisions

Every maintenance request will include detailed information, including photos, videos and a clear summary of the issue, allowing us to provide you with the information you need to make informed decisions.

Approving maintenance will also be simpler than ever, with an easy two-click approval process designed to keep repairs moving without unnecessary delays.

Smarter Asset Management

Tapi also provides enhanced asset tracking, allowing us to build a complete maintenance history for items within your property, including previous repairs, warranty information and replacement recommendations. This helps us provide more strategic advice on whether repairing or replacing an item represents the best long-term outcome for your investment.

Proactive Property Care

The platform also enables us to better manage recurring maintenance and compliance services such as smoke alarm servicing, gutter cleaning, pool maintenance and other routine works. Taking a proactive approach helps protect your investment and reduces the likelihood of costly repairs in the future.

A Better Experience for Tenants

Providing tenants with an easy-to-use maintenance experience helps ensure issues are reported quickly and accurately. The new platform guides tenants through troubleshooting, provides helpful instructional resources where appropriate, and allows them to upload photos and videos so our team and trades have all the information they need before attending the property.

This means faster resolutions, fewer unnecessary call-outs and happier tenants—ultimately helping protect your investment and encourage longer tenancies.

We're Ready for the Transition

To ensure a smooth rollout, our Property Management team has been undertaking comprehensive training on the new platform so we're ready to deliver the best possible experience from day one.

We're excited about what this new technology will bring and are confident it will significantly enhance the way maintenance is managed across your investment property.

As always, our commitment remains the same: providing exceptional service, protecting your investment and delivering the best possible experience for both our landlords and tenants.

If you have any questions about the transition, please don't hesitate to contact your Property Manager. We look forward to introducing you to this exciting new chapter in property maintenance.